I was gifted an ICOM VHF. It was installed in my boat. It did not work. I sent it to ICOM NZ (they charged me for assessment). They then ignored me for 3 months, despite numerous e-mails and 'phone calls. They then told me a part was needed from Japan. They then ignored me some more. When I chased them, they said that because the radio is obsolete, parts are no longer available (the radio is a 2014). After all this, they has the audacity to ask me for $600 for a replacement and even wanted money to return my radio to me!!!
Beware of ICOM NZ.